Tag Archives: True Life Twitter Test

Mahalo, Maui Jim! True Life Twitter Test #2 .. Final Results

I posted last week that Maui Jim (@officialmauijim) had not responded to my posts and tweets looking for help.  Not sure if they missed the first rounds of requests, but they certainly heard the second round and contacted us ready to help.

We were put in touch with their corporate office in Illinois (What??! I did a double take when I heard that, too!) and Tammy B. worked quickly and effectively to make Mr. Twin City SAM a happy camper.

So, I am happy to eat my words and give Maui Jim and big, fat thumbs up for giving us some superior customer service.  

SAM

UPDATE: Maui Jim – True Life Twitter Test

Stand by… our friends at Maui Jim (@officialmauijim) contacted me and are on the case… waiting for an email from them as I write this. Might have my first Update to an Update.. Stay tuned.

Well,  unlike the first test with @mophielovesyou and @shareatt, I’m sorry to say that Maui Jim (@officialmauijim) apparently is NOT listening to their customers. Or perhaps it’s just ME they’re not listening to.

After reaching out to them via phone and then directly thru Twitter and again thru my blog post (original post here), I have yet to hear one peep from the folks at Maui Jim regarding our experience with them. I really had hoped to have received at least a response, if not a resolution. However,  it appears my time will be better spent finding a new sunglass provider.  Is one that listens to its customers too much to ask for?

Perhaps Revo (@revosunglasses) or Oakley (@oakley) would be interested in having our business? It’s theirs for the taking, that’s for sure.

So, I end test #2 with a big ol’ Thumbs DOWN for Maui Jim. 

SAM