Mahalo, Maui Jim! True Life Twitter Test #2 .. Final Results

I posted last week that Maui Jim (@officialmauijim) had not responded to my posts and tweets looking for help.  Not sure if they missed the first rounds of requests, but they certainly heard the second round and contacted us ready to help.

We were put in touch with their corporate office in Illinois (What??! I did a double take when I heard that, too!) and Tammy B. worked quickly and effectively to make Mr. Twin City SAM a happy camper.

So, I am happy to eat my words and give Maui Jim and big, fat thumbs up for giving us some superior customer service.  

SAM

UPDATE: Maui Jim – True Life Twitter Test

Stand by… our friends at Maui Jim (@officialmauijim) contacted me and are on the case… waiting for an email from them as I write this. Might have my first Update to an Update.. Stay tuned.

Well,  unlike the first test with @mophielovesyou and @shareatt, I’m sorry to say that Maui Jim (@officialmauijim) apparently is NOT listening to their customers. Or perhaps it’s just ME they’re not listening to.

After reaching out to them via phone and then directly thru Twitter and again thru my blog post (original post here), I have yet to hear one peep from the folks at Maui Jim regarding our experience with them. I really had hoped to have received at least a response, if not a resolution. However,  it appears my time will be better spent finding a new sunglass provider.  Is one that listens to its customers too much to ask for?

Perhaps Revo (@revosunglasses) or Oakley (@oakley) would be interested in having our business? It’s theirs for the taking, that’s for sure.

So, I end test #2 with a big ol’ Thumbs DOWN for Maui Jim. 

SAM

Maui Jim – True Life Twitter Test

I had good results with @mophielovesyou and @shareatt earlier this week as test #1 for this experiment. Let’s see if the second test is as successful!

Mr. TwinCitySAM works really hard. He’s also very tolerant and patient of Mrs. TwinCitySAM ( think Lucy and Ricky..). Therefore, if Mr TCSAM decides he wants to splurge on something, Mrs. TCSAM has no issue with that.

Such was the case last July when the Mr. mentioned that he would really like a pair of Maui Jim sunglasses.  Mrs. was so supportive of it, she actually went over to @SunglassHut and bought them to surprise the Mr.  He WAS surprised and he even liked the chosen style…for the most part.  See, Mrs. TCSAM is obviously, a female. Female’s tend to have smaller heads than males (with me so far?). So, when a female tries on a pair of cool shades and thinks they look great – they do. On a female. The problem ensued when Mr. tried to wear them.. his head was just a little bit larger than the Mrs.’s.

So he just wasn’t happy with them.

Flash forward a couple of months and last week, Mr. decided that he was going to take @SunglassHut up on their trade in policy that if you bring them in within a year, you can receive a credit worth half the original price (don’t quote me on all the details.. when we had @revosunglasses that was the case). Not a bad deal when you’re dealing with the cost of a pair of @officialmauijim. Problem is , that policy doesn’t apply to Maui Jim’s. They advise us to call Maui Jim direct to explain the situation and that they should be able to help. (Have I mentioned the intent was to purchase a NEW pair of Maui Jim’s with the credit?)

Soooo…. Mr. TwinCitySAM places that call today and was basically told “sorry, can’t help you” and that “if you’d bought the sunglasses directly from us, you would have only had 30 days to return them”. What?! Hey, @SunglassHut – that’s a good plug for you! Don’t buy direct, you’ll get a worse return policy than if you buy from us in our store!

@officialmauijim – is this really your policy with someone who’s unhappy with their choice and is merely wanting to trade up for a new pair of your sunglasses?  Seriously, it’s not like when I bought a dress for Homecoming in highschool and returned it after the dance. Okay, I never did that myself, but there are those that did…

So, I reach out to you @officialmauijim in hopes that you’re listening and that you’ll respond. Hopefully with more than “Sorry, can’t help you”.

SAM