Okay! If you missed the blog entry yesterday, I have wanted to start a real-life test of the power of Twitter and to see which companies out there were really listening to what their customers were saying. Be it good, bad or ugly. I finally started the experiment yesterday
Yesterday I posted an entry regarding my experience with AT&T and Mophie Juice Air Pack. Not sure if I just had bad luck in getting a bum charger, but the one I bought didn’t recharge my iPhone battery by 25%, much less almost a full charge. Spending decent money on the charger, I expected it to perform better than it did, so I returned to the AT&T store to try and find resolution. AT&T couldn’t do much, but they did replace it with a new one. I tweeted my experience to see if anyone had any better luck with the charger.
So, to recap – the first companies involved in my experiment were AT&T and Mophie. I am thrilled to report that @shareatt AND @mophielovesyou both responded back to me about my experience and offered their assistance! Thanks to both of you!